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Heravox

All Channels,
One Intelligence.

Public reviews, CRM, NPS, call center: Heravox tracks every channel live, understands each signal with AI, and turns them into action.

Explore

From social media to your call center — we're listening.

Google Play
Call Center
App Store
X
CRM
Instagram
NPS
YouTube
Facebook
CSAT
LinkedIn
Surveys

Three steps to customer intelligence.

Heravox handles customer intelligence in three clear steps: collect, make sense of, and turn into action. Teams get straight to actionable insights without wrestling with complex reports.

Explore all features→

Every customer voice, one inbox

Heravox gathers feedback from public channels and your internal systems — complaint platforms, app stores, call center, CRM, NPS — and consolidates it in a single live inbox.

Zero setup for public channels. Internal feeds — call center, CRM, NPS — plug in whenever you're ready.

Turn raw feedback into insight

AI tailored to your organization reads every review, call transcript, and survey response, and tags it by topic, sentiment, intent, and urgency — including your own custom categories.

Personal data never reaches the dashboard. Reviews are PII-masked at ingestion.

Act on the right priorities

Critical issues are detected in real time and ranked, so teams see exactly which action to take next — before problems escalate.

Ranked by business impact. Churn signals and reputation risks surface first.

Your entire customer voice, on one screen.

KPIs, AI-tagged feedback, critical alerts, competitor tracking — the Heravox dashboard shows it all live. Same platform, in the cloud or on your own infrastructure.

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Heravox
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Demo Company
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Demo User

demo@company.com

Last 30 Days
•5 Channels•111 reviews
Refresh
Total Reviews
0
%0
%0
%0
+19%
vs last 30 days
Sentiment Score
0/100
+4
vs last 30 days
Critical Reviews
0
Critical
%20
High
%46
+6%
vs last 30 days

Areas for Improvement

Sorted by negative review count

1Customer Communication
%96negative
2Claims & Compensation
%97.8negative
3Policy & Coverage
%91.7negative

Products for Improvement

Sorted by negative review count

1Comprehensive
%94.1negative
2Private Health Insurance
%86.7negative
3Supplementary Health
%92.3negative

Competitor Comparison

Sorted by sentiment score

2
%10
Competitor A
1
%32
You
3
%8
Competitor B
Sentiment trends

76% negative across 111 reviews this month.

Critical alerts

73 critical issues flagged, up 6%.

Source coverage

5 channels: Google, App Store, X & more.

Competitor radar

You rank #1 — 32% share of voice.

Talk to your data, get answers instantly.

Ask questions in natural language and let your AI-powered assistant analyze your data and deliver meaningful insights.

AI insights

Ask in plain language — Hera reads your reviews and answers with ranked breakdowns, an insight, and the next step.

HeraBETA

AI insights assistant

What are customers complaining about most this month?

Here are the top complaint topics across all channels, ranked by volume:
1
Claim Process
312 reviews%37
2
Customer Communication
221 reviews%26
3
Appraisal Delays
144 reviews%17
4
Pricing
102 reviews%12

HeraBETA

AI insights assistant

How do we compare to competitors on satisfaction?

Here's how you stack up against the sector on overall satisfaction:
1
You
%72
2
Competitor A
%65
3
Sector Average
%61
4
Competitor B
%58

HeraBETA

AI insights assistant

Are there any urgent issues I should know about?

I've flagged the reviews that need attention right now:
1
Claim not processed
Critical45 reviews
2
App login errors
High28 reviews
3
Renewal pricing
Medium23 reviews

HeraBETA

AI insights assistant

What are customers complaining about most this month?

Here are the top complaint topics across all channels, ranked by volume:
1
Claim Process
312 reviews%37
2
Customer Communication
221 reviews%26
3
Appraisal Delays
144 reviews%17
4
Pricing
102 reviews%12

HeraBETA

AI insights assistant

How do we compare to competitors on satisfaction?

Here's how you stack up against the sector on overall satisfaction:
1
You
%72
2
Competitor A
%65
3
Sector Average
%61
4
Competitor B
%58

HeraBETA

AI insights assistant

Are there any urgent issues I should know about?

I've flagged the reviews that need attention right now:
1
Claim not processed
Critical45 reviews
2
App login errors
High28 reviews
3
Renewal pricing
Medium23 reviews

HeraBETA

AI insights assistant

What are customers complaining about most this month?

Here are the top complaint topics across all channels, ranked by volume:
1
Claim Process
312 reviews%37
2
Customer Communication
221 reviews%26
3
Appraisal Delays
144 reviews%17
4
Pricing
102 reviews%12

HeraBETA

AI insights assistant

How do we compare to competitors on satisfaction?

Here's how you stack up against the sector on overall satisfaction:
1
You
%72
2
Competitor A
%65
3
Sector Average
%61
4
Competitor B
%58

HeraBETA

AI insights assistant

Are there any urgent issues I should know about?

I've flagged the reviews that need attention right now:
1
Claim not processed
Critical45 reviews
2
App login errors
High28 reviews
3
Renewal pricing
Medium23 reviews

HeraBETA

AI insights assistant

What are customers complaining about most this month?

Here are the top complaint topics across all channels, ranked by volume:
1
Claim Process
312 reviews%37
2
Customer Communication
221 reviews%26
3
Appraisal Delays
144 reviews%17
4
Pricing
102 reviews%12

HeraBETA

AI insights assistant

How do we compare to competitors on satisfaction?

Here's how you stack up against the sector on overall satisfaction:
1
You
%72
2
Competitor A
%65
3
Sector Average
%61
4
Competitor B
%58

HeraBETA

AI insights assistant

Are there any urgent issues I should know about?

I've flagged the reviews that need attention right now:
1
Claim not processed
Critical45 reviews
2
App login errors
High28 reviews
3
Renewal pricing
Medium23 reviews

HeraBETA

AI insights assistant

What are customers complaining about most this month?

Here are the top complaint topics across all channels, ranked by volume:
1
Claim Process
312 reviews%37
2
Customer Communication
221 reviews%26
3
Appraisal Delays
144 reviews%17
4
Pricing
102 reviews%12

HeraBETA

AI insights assistant

How do we compare to competitors on satisfaction?

Here's how you stack up against the sector on overall satisfaction:
1
You
%72
2
Competitor A
%65
3
Sector Average
%61
4
Competitor B
%58

HeraBETA

AI insights assistant

Are there any urgent issues I should know about?

I've flagged the reviews that need attention right now:
1
Claim not processed
Critical45 reviews
2
App login errors
High28 reviews
3
Renewal pricing
Medium23 reviews

HeraBETA

AI insights assistant

What are customers complaining about most this month?

Here are the top complaint topics across all channels, ranked by volume:
1
Claim Process
312 reviews%37
2
Customer Communication
221 reviews%26
3
Appraisal Delays
144 reviews%17
4
Pricing
102 reviews%12

HeraBETA

AI insights assistant

How do we compare to competitors on satisfaction?

Here's how you stack up against the sector on overall satisfaction:
1
You
%72
2
Competitor A
%65
3
Sector Average
%61
4
Competitor B
%58

HeraBETA

AI insights assistant

Are there any urgent issues I should know about?

I've flagged the reviews that need attention right now:
1
Claim not processed
Critical45 reviews
2
App login errors
High28 reviews
3
Renewal pricing
Medium23 reviews

HeraBETA

AI insights assistant

What are customers complaining about most this month?

Here are the top complaint topics across all channels, ranked by volume:
1
Claim Process
312 reviews%37
2
Customer Communication
221 reviews%26
3
Appraisal Delays
144 reviews%17
4
Pricing
102 reviews%12

HeraBETA

AI insights assistant

How do we compare to competitors on satisfaction?

Here's how you stack up against the sector on overall satisfaction:
1
You
%72
2
Competitor A
%65
3
Sector Average
%61
4
Competitor B
%58

Secure by design.

Trust isn't a feature we bolted on — it's how Heravox is built. Personal data is minimized and anonymized the moment feedback enters the system, and every brand's data lives in its own isolated, encrypted database.

Anonymized at the source. Personal data is minimized and anonymized at ingestion — it never reaches the database.

Isolated and encrypted. A dedicated database per brand, encrypted in transit and at rest.

You stay in control. The right to erasure is built in: per-brand encryption keys make deletion final.

Compliance
KVKKTurkish data protection
GDPREU data protection
EU AI ActEU AI regulation
On-prem available — the entire platform can run in your own datacenter.

Everything you need to turn feedback into action.

From every channel to AI tagging, competitor tracking and critical alerts — Heravox keeps up so you can act before issues escalate.

One Platform

Every signal, one platform

Public reviews connect with zero setup; call center, CRM and NPS plug in when you're ready. Everything lands on the same screen, tagged by the same AI.

Public channelsInternal sources
AI Analytics

Ditch the spreadsheets

Sentiment, intent, urgency, product — every review is tagged by AI. Custom categories for your company? Those too.

“I've been waiting 3 weeks for my claim process. The appraiser hasn't come, no information was provided. The call center says something different every time. I'm going to cancel my comprehensive policy.”

Claim ProcessCall CenterAppraisalComprehensive
Sentiment Trend82%
UrgencyHIGH
85%
Email reports

Reports in your inbox

Daily, weekly and monthly summaries delivered by email — no need to log in.

MAILnow

Heravox — Weekly report ready

111 reviews analyzed · 3 critical alerts · sentiment −4 pts

Phone
Messages
Safari
Photos
Camera
1
Mail
Clock
Calendar
Music
Weather
Stocks
Settings
Competitor Analysis

Not just you — everyone

Not just your own reviews — your competitors are analyzed the same way. Track market perception and competitive dynamics from one screen.

Market ranking4 brands · 90 days
1You82+4
2Competitor A74−2
3Competitor B68+1
4Sector avg61±0
Perception score · vs. previous 90 days
Critical Alerts

Act before it escalates

AI detects risk-bearing reviews instantly. Customer churn, reputation crisis, or legal proceedings — don't let them grow before you're aware.

Live monitor · All channels09:00:41
threshold
CRITICALŞikayetvar · 09:00

“Reopened — customer disputes the rejected claim and mentions legal action…”

Churn risk · routed to your team
Advanced security

Enterprise-grade security

KVKK and GDPR compliant by design. Personal data is anonymized the moment it enters the system and never stored raw; every brand runs in its own encrypted, isolated database — verified by independent penetration testing.

KVKKTurkish data protection
GDPREU data protection
EU AI ActEU AI regulation
Custom categories

Tagged your way

Sentiment, intent, urgency and product out of the box — plus custom categories for your business.

“My claim has been waiting for 3 weeks. The appraiser hasn't come, no information was provided…”

Claims Process4748
Appraisal Delaycustom89
Customer Communication2324
Flexible deployment

Cloud or on-prem

Start in the managed cloud in minutes, or run the entire platform inside your own datacenter. Same product — you choose where your data lives.

CloudCloudv4.2.0v4.2.0
On-premOn-premv4.2.0v4.2.0
Blog

The voice of the customer

Research and perspective on why listening to reviews changes how you build — and how to act on what your customers are already telling you.

Read the blog